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Title
Text copied to clipboard!UPS Team Lead
Description
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We are looking for a dedicated and experienced UPS Team Lead to join our dynamic team. The ideal candidate will have a strong background in logistics and team management, with a proven track record of leading teams to success. As a UPS Team Lead, you will be responsible for overseeing the daily operations of the UPS department, ensuring that all processes run smoothly and efficiently. You will be expected to manage a team of UPS associates, providing guidance, training, and support to ensure that all team members are performing at their best. In this role, you will also be responsible for monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance productivity and efficiency. Additionally, you will be required to collaborate with other departments to ensure that all UPS-related activities are aligned with the overall goals and objectives of the organization. The successful candidate will possess excellent communication and leadership skills, with the ability to motivate and inspire their team to achieve outstanding results. If you are a proactive and results-driven individual with a passion for logistics and team management, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the UPS department.
- Manage and lead a team of UPS associates.
- Provide training, guidance, and support to team members.
- Monitor performance metrics and identify areas for improvement.
- Implement strategies to enhance productivity and efficiency.
- Collaborate with other departments to align UPS activities with organizational goals.
- Ensure compliance with all safety and regulatory requirements.
- Develop and maintain standard operating procedures for the UPS department.
- Conduct regular performance reviews and provide feedback to team members.
- Resolve any issues or conflicts that arise within the team.
- Coordinate with external vendors and suppliers as needed.
- Maintain accurate records and documentation of UPS activities.
- Manage inventory levels and ensure timely replenishment of supplies.
- Monitor and control departmental budgets and expenses.
- Stay updated on industry trends and best practices.
- Ensure high levels of customer satisfaction through efficient UPS operations.
- Participate in recruitment and onboarding of new team members.
- Foster a positive and collaborative team environment.
- Lead team meetings and provide regular updates to senior management.
- Ensure all equipment and tools are properly maintained and operational.
Requirements
Text copied to clipboard!- Bachelor's degree in logistics, supply chain management, or a related field.
- Minimum of 3 years of experience in a logistics or UPS role.
- Proven experience in team management and leadership.
- Strong understanding of UPS processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team.
- Strong problem-solving and decision-making skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office Suite and logistics software.
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Knowledge of safety and regulatory requirements.
- Experience in budget management and cost control.
- Ability to analyze data and generate reports.
- Strong customer service orientation.
- Flexibility to work various shifts and overtime as needed.
- Ability to lift and move heavy packages as required.
- Valid driver's license and reliable transportation.
- Certification in logistics or supply chain management is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing a team within a logistics or UPS environment?
- How do you ensure that your team meets performance metrics and productivity goals?
- Can you provide an example of a time when you had to resolve a conflict within your team?
- How do you stay updated on industry trends and best practices in logistics?
- What strategies do you use to motivate and inspire your team?
- How do you handle tight deadlines and high-pressure situations?
- Can you describe your experience with budget management and cost control?
- How do you ensure compliance with safety and regulatory requirements?
- What is your approach to training and developing team members?
- How do you collaborate with other departments to achieve organizational goals?